Travel Insurance


Exclusive to Candis members – save 10% on your Candis Travel Insurance policy purchased online. And get an extra 5% off if booked before 20th November

*Please log in first for this discount to be applied, you can do this at the top of the screen


Non-members can also purchase Candis Travel Insurance. If you are not a member and would like to receive this exclusive 10% discount and for the latest subscription offer please join now.


Whatever destination you’re dreaming of, don’t go away without Candis Travel Insurance!

While you can make every effort to plan the perfect holiday, sometimes things don’t happen as expected. Lost luggage, family illness, delayed flights and accidents can all upset your plans but Candis Travel Insurance will be there to look after you when you need some care and attention. Wherever you are in the world, there will always be someone to talk to, 24 hours a day, 365 days a year.

Some of the exciting features of our travel insurance:

  • Over 300 medical conditions covered as standard with no additional premium charged (please click here Citybond Accepted Conditions For 2018 for a full list of accepted conditions)
  • Call back voice-mail service – if we’ve missed your call, we guarantee to call you back within 2 hours (within office hours only)
  • No age limit for single trip policies and annual multi-trip policies up to age 85
  • Easy-to-use website – now with integrated medical screening

Our policy includes these key benefits:

  • Up to £10,000,000 medical cover
  • Up to £10,000 cancellation cover
  • Up to £3,000 baggage cover
  • 24 hour English-speaking travel assistance helpline providing unlimited travel advice, including information on visas, vaccinations, bank and shop opening hours – before and whilst you’re away
  • Medical Screening is available instantly (online and over the phone)

 How do we compare


Candis Member Benefits Travel Insurance has been arranged by Citybond Suretravel.

If you have any queries or would like to speak to one of our friendly agents please call 0844 545 8120.

Calls cost 5 pence per minute plus your phone company’s access charge.

Candis Member Benefits is authorised and regulated by the Financial Conduct Authority. Our Financial Services number is 304432



The European Health Insurance Card (EHIC) entitles UK residents access to necessary, state provided medical treatment, during a temporary visit in the European Economic Area (EEA) countries and Switzerland – at a reduced cost or free of charge. The EHIC is valid for five years.

As a valued Candis policyholder, you will have no medical excess to pay when the EHIC is used to reduce medical costs.

Click here for more information, including how to apply.

Don’t forget to book your Airport Parking and save up to 40% as a Candis member!

Member feedback

“Always the cheapest insurance with Candis Benefits! Check out the airport parking too – its always the best deal! Thanks Candis for making travelling much easier” – Caroline Stubbs, York.

“We are using the Candis Travel Insurance again as, in our opinion, it can’ be bettered and that includes medical cover. Thank you Candis” – Patricia Ellis, Devon.

“I don’t do much business on line very impressed with price” – Christine Clarehugh, London 

37 Responses to Travel Insurance

  1. How can add winter sports insurance to my quote?

  2. A says:

    In obtaining a travel insurance quote, Please could you advise on what i need to do I do if my condition is not listed on the accepted medical conditions

    • Candis says:

      You will need to either complete the online medical screening process (there is an option to say the condition is not included in the list and it then takes your through some more questions about the condition) or you can call the travel insurance number 0844 545 8120 and an advisor will go through the medical screening with her and advise accordingly.

  3. Dee Priest says:

    I want to buy an annual policy and am travelling to Turkey and France. Which one do I need please?

  4. eileen merryweather says:

    as you get older it is harder to find good medical insurance for existing conditions. thank you candis for giving me a easy mind i can now travel with peace of mind. you are also the cheapest!!!!!!!!!!

  5. Carol Clarke says:

    Unable to get travel insurnce quote. Lets me select Annual multi trip and start date but then stops.

  6. Patricia Millen says:

    I wish to renew my annual multi-trip policy and wish to extend one trip to 57 days. Who do I contact and is there an extra charge for this?

  7. Roslyn English says:

    unable to gain a quote for either an annual or single policy. Please advise…

  8. margaret newberry says:

    Unable to obtain quote for either single trip or multi?

  9. Linda Merryweather says:

    I am unable to get any quote as your form doesn’t seem to be working at all.

  10. Janie says:

    Unable to get access for quote for single or mulit trip?

  11. Caroline McDermott says:

    Your Travel Insurance quote for a single trip with existing medical conditions was considerably higher than that quoted on the comparison website. £96.86 compared to £42.42??

  12. Alta Viljoen says:

    Does the cancellation section cover costs if the trip is cancelled due to illness before the departure date?

    • suethompson says:

      Please look in the term and conditions. You can also contact Candis travel insurance on 0844 545 8120 for any queries.

  13. Kathryn says:

    My sons in America & he wants to extend his insurance policy as he’s coming back at a later date, is that possible?

    • suethompson says:

      Hi Kathryn,
      Another policy can be purchased online from the required date. Alternatively, you can contact our Travel Insurance provider directly on 0844 545 8120 to see if they can extend this for him.
      Kind regards,
      Candis Club
      Customer Relationship Team

  14. Simone Muir says:

    Is Turkey in Europe or worldwide policy some say Europe some say worldwide , I’m confused as I have always in the past had your insurance

  15. katie farrington says:

    All you need to do is log into the candis website using your email address and password. Then go to the travel insurance page and as you are logged in it will automatically recognise you as a candis member and apply the discount or you can ring them on 0844 545 8120.

  16. Dee says:

    Does the cover include cruising?

    • Carla Black says:

      Yes, our Travel Insurance covers Cruises. It will give you the option for this cover before payment.

      Kind regards, Carla Black
      Customer Relationship Team

  17. Ian says:

    The travel insurance does not show depression on the full list of accepted conditions as my daughter is on medication for this.

    what is the option please?

    when I click on the screening it does not work. Please advise

    • katie farrington says:

      Thank you for your comment. Please contact our Travel insurance directly on 08445458120 and they will be able to answer any questions for you.

  18. BARBARA DODD says:


  19. Sarah Powell says:

    Can’t see the link to get an online quote

  20. Graham Bond says:

    Just booked our travel insurance with you, with no problem, as on many previous occasions.
    However, one thing that I did notice, in the second comparison table that you show, should it not say Candis ‘Supreme’ annual multi-trip?

  21. Eileen Cowan says:

    How do I get travel insurance online? All I can see is a phone number!

  22. Eileen Cowan says:

    I am still waiting for a reply.

    • Rachel Pygott says:

      Hi Eileen, our Customer Relations team are in contact with you via phone and email to resolve this. Many thanks, Rachel.

  23. Carolyn Ball says:

    I have compared these prices with Holiday Safe. Candis might want to take a look…

  24. Liz lawson says:

    How do you buy on line? I cannot see the website noted above. I insured with you last year and had no renewal letter! I now have only a few days to insure

  25. Terry Evans says:

    Very quick, very simple and a good price.

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